bat new zealand - Contact us


Media Contact

+64 9 357 9453
Media contacts and views

Retailer consumer contact

Our mission is to provide timely responses to consumer enquiries about our products from our adult smokers and to effectively utilise the information they provide to improve product quality.

Our Call Centre's focus is:

  • To provide quality service to our existing adult consumers.
  • To utilise consumer feedback on product quality issues in order to manufacture better products.
  • To utilise consumer feedback to monitor product's date of manufacture, in order to ensure that retailers sell only fresh stock.

Contact our Customer Service Centre if you have any queries.


  • For enquiries about a new account or an order, please call 0800 228 690
  • For Credit enquiries & existing customers call 0800 228 694
  • For Consumer Enquiries call 0800 113 011
  • For Media Enquiries, call + 64 9 357 9453


To email us, please feel free to use the enquiry link below which will open a secure form in a new window. We will reply to you as soon as possible.

General Enquiries Opens new window

Our offices

If you wish to write to us, details of our offices are below:

Head office

British American Tobacco (New Zealand) Limited
2 Watt Street
Auckland 1052

Tel: +64 9 357 9430
Fax: +64 9 357 9431
Email: Please use our General Enquiries form Opens new window

Northern Regional Office

British American Tobacco (New Zealand ) Limited
Private Bag 92913
Auckland 1643

Southern Regional Office - Wellington

British American Tobacco (New Zealand) Limited
PO Box 6101
Marion Square

Southern Regional Office - Christchurch

British American Tobacco (New Zealand) Limited
PO Box 1428

Page last updated: 06/05/2015 17:53:35 GMT