+64 9 357 9453
Media contacts and views
Retailer consumer contact
Our mission is to provide timely responses to consumer enquiries about our products from our adult smokers and to effectively utilise the information they provide to improve product quality.
Our Call Centre's focus is:
To provide quality service to our existing adult consumers.
To utilise consumer feedback on product quality issues in order to manufacture better products.
To utilise consumer feedback to monitor product's date of manufacture, in order to ensure that retailers sell only fresh stock.
Contact our Customer Service Centre if you have any queries.
For enquiries about a new account or an order, please call 0800 228 690
For Credit enquiries & existing customers call 0800 228 694
For Consumer Enquiries call 0800 113 011
For Media Enquiries, call + 64 9 357 9453
To email us, please feel free to use the enquiry link below which will open a secure form in a new window. We will reply to you as soon as possible.