Contact us


Our Call Centre

We aim to provide timely responses to consumer enquiries about our products from our adult smokers and vapers and to effectively utilise the information they provide to improve product quality.

  • For enquiries about a new account or an order, please call 0800 228 690
  • For Credit enquiries and existing customers call 0508 587 589
  • For Consumer Enquiries on Tobacco call 0800 113 011
  • For Consumer Enquiries on Vaping call 0800 897 369

Online Reporting

If you have an issue or concern with any of our products or would like to submit a report on illicit tobacco activity, you can use the online forms below:

Product Issue or Product Concern  
Reporting Illicit Tobacco 


To email us, please use the secure enquiries Opens new window form which opens in a new window.  Before you begin, please take a moment to view our Conditions of use page which includes our Online Privacy Statement and an explanation of how we will use information you provide here.

Please note, we will respond to all reasonable questions and requests for information as soon as possible.

Create a Customer Account

To create a customer account click here 

Media enquiries

If you are a journalist and require further information, please contact the External Affairs team at +64 9 357 9453.

Head office

If you wish to write to us, details of our office are below:

BAT (New Zealand) Limited
PO Box 2618
Auckland 1140

Tel: +64 9 357 9430