We aim to provide timely responses to consumer enquiries about our products from our adult smokers and vapers and to effectively utilise the information they provide to improve product quality.
If you have an issue or concern with any of our products or would like to submit a report on illicit tobacco activity, you can use the online forms below:
To email us, please use the secure enquiries form which opens in a new window. Before you begin, please take a moment to view our Conditions of use page which includes our Online Privacy Statement and an explanation of how we will use information you provide here.
Please note, we will respond to all reasonable questions and requests for information as soon as possible.
To create a customer account click here
If you are a journalist and require further information, please contact the External Affairs team at +64 9 357 9453.
If you wish to write to us, details of our office are below:
British American Tobacco (New Zealand) Limited
PO Box 2618
Tel: +64 9 357 9430
Fax: +64 9 357 9431